This is a new venture for us, therefore we have handpicked 7 Hyundai approved retailers within London. We do however, intend to expand to other cities in the near future. Should Mocean Subcription appeal to you, and you can't wait for us to roll it out nationally, please contact our Mocean Subscription Customer Care Team

Email: customercare@moceansubscription.co.uk or call us on  03443 460 124.

The registration process is fully digitalised via our website allowing you to find your perfect car within a few clicks.

Choose your car > Create an account > Upload required documentation > Collect your Hyundai.

If you have any questions our customer service team is here to help Monday to Friday from 9 AM - 5 PM. Phone: 03443 460 124 / Email: customercare@moceansubscription.co.uk​

As the whole registration process is digitalised we are only accepting uploaded photos of documentation via our platform. However, if you need some assistance please feel free to contact us to help you with the process.

When picking up your car we kindly ask to present your original ID / Passport and Driving Licence.

Occasionally we may ask for additional documentation to carry out identity and credit checks for audit purposes.

Our cars are available for anyone over the age of 25 years old and have a minimum of one year’s driving experience.

Our team will carry out an identity and solvency checks. In certain circumstances we may ask you for additional documentation to carry out additional verification. This should take less than 24 hours, once approved you can collect your car from your approved Hyundai retailer.

Please see below, all important information surrounding the handover of your vehicle:

* Our lead times for the delivery of the vehicle is currently 10 working days, please take this into consideration when choosing your handover date.
* If you are within the London Area (E, E1W, EC, N, NW, SE, SW, W, WC), delivery will be completed by your nearest Mocean participating retailer. However, if you reside outside of London, this will be completed by our designated delivery team.
* The option to collect from your nearest Mocean participating retailer is available, this is free of charge.
* Delivery costs are charged at £50.00 for the first 50 miles, any additional miles are charged at £1.00 per mile.
* All deliveries must take place within 21 days, from the time the order has been placed. Should you require a longer delivery timescale, we encourage the application to be submitted at a later date.

Due to reasons out of our control, there are a few cases where your car may be a bit delayed. If this happens, we will give you a call to inform you properly.

We offer 3 variations of vehicle's on the Mocean fleet which consist of New, Nearly new & Used.

New – vehicles, that are either new OR less than 3 months and 1,000 miles on the road
Nearly new – vehicles, that are less than 12 months and 12,000 miles on the road
Used – vehicles, that are less than 36 months and 36,000 miles on the road

Our main priority is to ensure you are ready to travel Please see the below list for important information you need to know before departing:
Please contact the Foreign Travel Line on 0330 159 0808, for your VE103 documentation that is required whilst travelling abroad. You must notify the Foreign Travel Line at least 1 month in advance, to ensure you receive your documentation prior to travelling abroad. A charge will be applicable to receive this document.

Our insurance will cover you for 30 days whilst travelling to the below countries, should you require insurance for a longer period, you may need to source your insurance independently:

Great Britain, Northern Ireland, The Isle of Man, The Channel Islands, Andorra,
Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary,
Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican City.

Please email our customer service team customercare@moceansubscription to obtain your letter of authorisation, as the travel team will require this from you. Mocean Subscription are not responsible for any breakdown costs incurred whilst the vehicle is operated outside the U.K. You must purchase European Breakdown Cover independently to ensure you are covered whilst travelling abroad. AA Europe Assist can be arranged by calling 0800 107 0211.

Summary of inclusions within the Mocean Subscription:

· The Hyundai car you have chosen
· Monthly mileage (may be extended with an additional fee)
· Fully comprehensive Insurance. Subject to an excess fee
· Roadside assistance
· Maintenance and service at authorised Hyundai dealerships
· Road Tax
· MOT
· Courtesy (replacement) car in the event of a breakdown
· Customer Service Monday to Friday from 9am to 5pm Saturdays 9am to 12pm
· The ability to Swap cars after 6 months of minimum contract duration

Everything aside of fuel, parking expenses and tolls.

Every subscription package includes 800 miles a month, however if you feel you would need more this can be increased at an additional charge.

The mileage that is not used during one month will be accumulated and carried over to the next month. At the end of the subscription period we will calculate the total mileage used and if you have exceeded this an additional charge will apply.

No payment is taken upfront. Once your application has been approved we will set up your first monthly fee, however this transaction will not take place until you have taken possession of your car.

In some cases we may ask you for a one-month deposit that you’ll get back when you return the vehicle (Provided the vehicle is in the same condition).

In all cases we will carry out a financial check. If this is successfully passed there is no need for a deposit.

In some cases the individual risk scoring may return as non-satisfactory and in these cases we will require a small deposit. This will be credited back to you upon returning of the vehicle (subject to vehicle condition).

In certain circumstances we may ask you for additional documents to check your solvency.

Yes, you can request to swap your car. However, a vehicle swap will depend on your subscription contract duration. If you are subscribing for more than 6 months, you are eligible to request to swap your vehicle with one month's notice. Providing you have had your current car for the full 6-month period.

You must make your vehicle swap request at least 1 month in advance of your requested swap date. The actual date of your vehicle swap will depend on vehicle stock and the delivery lead time of your chosen vehicle. This may result in the wait for your swap vehicle being longer than the 1-month notice period.

If you swap to a car with the same monthly fee, your monthly fee will remain the same. Likewise, if you choose a car with a cheaper or more expensive monthly fee your payment will increase or decrease accordingly.

The swap of the vehicle itself is free of charge, we only charge you if you wish to have the car collected from your chosen address. Once the swap has taken place, we will amend any monthly charges accordingly.

Drivers

*A fault claim is defined as: any claim that you have had or has been associated with any of your previous motor vehicle insurance policies that has been paid and not recovered (irrespective of No Claims Discount) from a Third Party insurer. This includes damage caused by; potholes or poor road maintenance, theft from or of Your car, being hit while parked, flood damage, if You hit or are hit by an animal, or hit by an object or debris (excluding vehicles)

You are also agreeing that the vehicle will not be used:

Firstly, please make sure you are safe, and that the vehicle is secure. Gather as much as possible at the scene of the accident. Please make sure to include:

If someone is injured, please call the police as soon as possible and let them know if anyone is injured. They will also need to know if you are the person driving the car was unable to exchange insurance details with the other drivers.

Do not admit fault at the scene of the accident as our insurers will want to investigate exactly what has happened.

You will need to notify NIG within 24 hours of the accident on 0345 300 4644.

Please refer to the Insurance Product Information Document (IPID), with regards to any excess that may be payable.

There is a £500 excess for each and every claim. For windscreen claims, the excess is £150 if you use Autoglass, our authorised windscreen and glass supplier. For Customers renewed after 19.11.24, you can also use National Windscreens. If you choose to use a different supplier, the excess is £250.

You can learn more about what is covered and what is excluded from your insurance in our ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Insurance Product Information Document (IPID)​​

Any glass damage must be reported immediately to the Mocean Team.

The Mocean windscreen/glass excess is £150, and £1000 in the case of vandalism(where there is usually some additional damage to the vehicle).

A single chip repair costs from £39.99.

ADAS calibration will be carried out if required, and is at an additional cost (up to the value of the £500/£1000 excess).

There is no courtesy car provision for glass repairs.

The technician will decide if the glass can be repaired or needs to be replaced - they will follow a safety-first approach.

The glass repairer will secure the car from weather damage, and can remove the vehicle to a secure location if required.

If the vehicle is not driveable and glass repair is scheduled to take more than a week, then we will review the option to swap the car.

We will replace the vehicle tyres for you when they are at or near the UK legal limit,where this wear has occurred during normal use and not from abuse - e.g. excessive acceleration, braking or cornering. Tyre punctures are not included and will be charged separately.

For the avoidance of doubt, the law requires at least 1.6mm throughout a continuous band in the centre 3/4 of the tread and around the entire circumference of the tyre. We will change the tyres when they reach a tread depth of 2mm.

We ask that you check the condition of the tyres and their pressures regularly. Please refer to the vehicle handbook for guidance.

Punctures, tread, sidewall and all other damages are not included and will be charged separately.